I clicked on the Fanball promotion link, but I didn't get my bonus - what gives?
There are a couple reasons you may not have received your Fanball bonus. The most common reason is that you've already accepted ANY bonus of Fanball for the week in question.
For example, you accepted a bonus from a radio code for $5 free play on Fanball. Later that day, you accepted a bonus from a LeagueSafe promotion. Since you already accepted a bonus on Fanball - the next promotion would be invalid. Another reason you may not have received your Fanball bonus is that the contest has filled and the promotion is no longer valid.
Is there an expiration date on my bonus?
Yes, there is an expiration date on the bonus, typically valid for that play week only. You can check the Transaction History link under your Account dropdown (Click on your wallet amount on the right side of the header). Here you will see a list of your bonuses and the expiration date for each bonus.
I clicked on the promotion, but I get an error?
That could mean a lot of things. Try logging out of your Fanball account and visiting the promotional URL again and it may work for you.
If that doesn't work, click submit a ticket and one of our agents can assist.