Fanball is committed to providing a safe environment for all of our customers to play and enjoy our contests. Our online verification procedures request certain information from you to ensure that you are who you say you are. Identity verification is required by law, and it helps us comply with state regulations and prevent fraudulent activity.
Users can fail the online verification procedures for a variety of reasons, including simply entering an incomplete or inaccurate first name (using a nickname instead of your full first name, for example).
If they cannot verify you with the third-party software, we will need a little bit more information. Please open a ticket with our customer support team and attach a photo of a federal or state issued ID (driver's license or passport work), as well as a utility bill with your name and current address on it.
If you have questions about our verification procedures or are having trouble getting approved using our online procedures, please submit a support ticket. A Fanball customer service agent will get back to you within 1 business day (usually much sooner).
*If you change addresses at any time, open a customer support ticket and we will help you update your account